Legal
Terms of Service
Last Updated: March 2, 2026
These Terms of Service ("Terms") govern your access to and use of Paolo, operated by Kindthing LLC d/b/a Paolo ("Paolo," "we," "us," or "our"). By accessing or using our website at trypaolo.com, our API, or any related services (collectively, the "Service"), you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Service.
1. Overview of the Service
Paolo is a personal AI memory layer that provides persistent context and preferences to AI tools. The Service stores user-provided data — including conversation context, preferences, taste examples, and cognitive profile information — and makes it available to connected AI platforms through the Model Context Protocol (MCP) and related integrations.
2. Eligibility
You must be at least 18 years old to use the Service. By using Paolo, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
3. Account Registration and Security
To use certain features of the Service, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials, including any API keys or authentication tokens. You agree to notify us immediately of any unauthorized use of your account.
You are responsible for all activity that occurs under your account.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
- Store or transmit content that infringes on the intellectual property rights of others
- Attempt to gain unauthorized access to the Service, other accounts, or any related systems or networks
- Interfere with or disrupt the integrity or performance of the Service
- Use the Service to store sensitive personal information of third parties without their consent
- Reverse engineer, decompile, or attempt to extract the source code of the Service except as permitted by law
- Use automated means to access the Service in a manner that exceeds reasonable usage or places undue burden on our infrastructure
- Resell, sublicense, or redistribute the Service without our prior written consent
5. Your Data
5.1 Ownership
You retain all ownership rights in the data you provide to Paolo ("Your Data"). We do not claim ownership of Your Data.
5.2 License to Us
By using the Service, you grant us a limited, non-exclusive, worldwide license to use, process, and store Your Data solely for the purpose of providing and improving the Service. We will not sell Your Data to third parties.
5.3 Data Portability
You may request an export of Your Data at any time by contacting us. We will provide your data in a reasonable, machine-readable format.
5.4 Data Deletion
You may request deletion of Your Data at any time. Upon receiving a verified deletion request, we will delete Your Data from our active systems within 30 days. Backup copies may persist for up to 90 days before being purged.
6. Third-Party Integrations
The Service connects to third-party AI platforms (such as Anthropic's Claude and others) through API integrations. We are not responsible for the privacy practices, terms, or operations of these third-party platforms. Your use of connected platforms is governed by their respective terms and policies.
7. Fees and Payment
7.1 Pricing
Certain features of the Service may require a paid subscription. Current pricing is available on our website. We reserve the right to change pricing with 30 days' notice to existing subscribers.
7.2 Billing
Payments are processed through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method on a recurring basis. You are responsible for keeping your payment information current.
7.3 Refunds
If you are unsatisfied with the Service, you may request a refund within 14 days of your initial payment. Refund requests after this period are handled at our discretion. To request a refund, contact us at hello@trypaolo.com.
7.4 Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused time within a billing period.
8. Intellectual Property
The Service, including its software, design, logos, and documentation, is owned by Kindthing LLC and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, service marks, or branding.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KINDTHING LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
11. Indemnification
You agree to indemnify, defend, and hold harmless Kindthing LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
12. Modifications to the Service and Terms
We may modify the Service or these Terms at any time. If we make material changes to these Terms, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
13. Termination
We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections 5 (Your Data), 9–11 (Disclaimers, Liability, Indemnification), and 14–15 (Governing Law, Miscellaneous) survive termination.
You may terminate your account at any time by contacting us or through the account settings.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.
Any dispute arising out of or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in English. The arbitration shall take place remotely unless both parties agree otherwise.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action or other representative proceeding.
15. Miscellaneous
- Entire Agreement. These Terms, together with our Privacy Policy and Data Processing Addendum, constitute the entire agreement between you and Kindthing LLC regarding the Service.
- Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
- Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
- Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
- Force Majeure. We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control.
16. Contact Us
If you have questions about these Terms, contact us at:
Kindthing LLC d/b/a Paolo
Email: hello@trypaolo.com
Website: https://trypaolo.com